Retroactive Editing and Booking

Once a dispatch closes, AngelTrack does not allow modification of its activation time, time assigned, or time closed. Such modifications are prohibited in order to protect the billing workflow, which relies heavily on those date/time fields.

Sooner or later, a mistake in dispatch will need those protected fields to be modified, in spite of the risk. Here is how to do it.


Retroactive Editing of Dispatch Dates and Times

It is easy to retroactively change the date/time that a dispatch was activated, was assigned, and was closed. However, you must double-check your work so as not to create a paradox among the many date/time fields.

  1. Login to AngelTrack with administrative privileges.
  2. Find the dispatch in question, and click its ID to open the Dispatch Edit page.
  3. Click "Followup" to open the Dispatch Followup page.
  4. In your browser's address field at the very top of the browser window, you will see a web URL that looks something like this:
    https://yourcompany.angeltracksoftware.com/DispatchFollowup.aspx?ID=42
    Place your cursor at the end of that URL and append "&AllowDateEdit=1" (no quotes) to the end of the URL. The example URL would therefore look like this:
    https://yourcompany.angeltracksoftware.com/DispatchFollowup.aspx?ID=42&AllowDateEdit=1
  5. Hit enter to reload the page using the modified URL.
  6. Review and correct all of these times:
  7. Double-check your work before saving.
  8. If you modified the "Time activated" field, then you may also be planning to reassign the run to a different crew. See below for instructions.

Retroactive Booking of Dispatches From Scratch

If your company experiences a prolonged network outage, and is forced to run on paper for a day or two, you may be asked to transfer the paper call records to AngelTrack and then back-date them appropriately.

  1. Login to AngelTrack with administrative privileges.
  2. Create shift records for the vehicles and crews that ran the calls you need to retroactively book. These shifts will show up as active and available, so to avoid confusion, you should do this during off-hours or on a weekend.
  3. Create a new dispatch and fill in all the data from one of the calls run on paper, as if you were going to run it right now.
  4. Assign the new dispatch to the shift in question:
  5. Inform the crew that they can now fill out the PCR, scan/photograph the paper signatures, and send their report to QA as usual.
  6. Repeat for the rest of the paper calls.
  7. After all paper calls are booked and corrected, end the shift records you created. The start-time and end-time of the shift records will be incorrect but that's probably okay. If it's not okay, and you need to also edit the start time and end time of the shifts, then follow the directions in the next section.

Retroactive Editing of Shift Starting and Ending Times

Using the same technique as above, you can retroactively edit the starting and ending times of your shift records. This technique is for ended shifts only; it cannot be used on shift records that are still active.

  1. Login to AngelTrack with administrative privileges.
  2. Using the Ended Shifts and Checkoffs page, find the ended shift in question, and click its ID to open the Shift Edit page.
  3. In your browser's address field at the very top of the browser window, you will see a web URL that looks something like this:
    https://yourcompany.angeltracksoftware.com/ShiftEdit.aspx?ID=42
    Place your cursor at the end of that URL and append "&AllowDateEdit=1" (no quotes) to the end of the URL. The example URL would therefore look like this:
    https://yourcompany.angeltracksoftware.com/ShiftEdit.aspx?ID=42&AllowDateEdit=1
  4. Hit enter to reload the page using the modified URL.
  5. Review and correct all of these times:
  6. Double-check your work before saving.

Retroactive Booking of Shifts from Scratch

You can create shift records from scratch, and then retroactively place them in the past using the editing technique given above. You may need to do this if you are retroactively booking dispatch records from scratch.

  1. Login to AngelTrack with administrative privileges.
  2. Create a new shift record in the normal way, with the appropriate vehicle and the appropriate crew members onboard. The shift record will be created as an active shift. Remember that crew members can register to receive notifications when they begin or end a shift, so you might receive a confused phone call when you do this.
  3. From Shifts, find the new record, click the ⇥ End link, and then end the shift in the usual way. You don't need odometer readings or fuel levels.
  4. Follow the procedure above (Retroactive Editing of Shift Starting and Ending Times) to move the new shift record back into the past.

Once that's done, your new shift record will appear as an available crew for any retroactive dispatch assignments for dispatches whose activation time falls within the shift's active time interval.


This is Really Inconvenient

The task of retroactively altering dates and times is decidedly inconvenient.

On purpose.

Retroactive changes to dates and times can easily create problems for the billing office, because everything billers do is critically dependent on those dates. If a date gets changed after a call is claimed with insurance, it will be a hassle to correct, and may even cause your NPI to be flagged for suspicious claims.

Retroactive changes will also cast the company in an unfavorable light, should the dispatch and PCR records ever be presented in court. Especially if the retroactive edit introduces an error or a paradox, which can easily happen.

For these reasons, AngelTrack's designers chose to make the process specifically inconvenient, so as to motivate all dispatchers to keep the dispatch board up-to-date.



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