Using the Live Map

AngelTrack's Live Map can display information about future calls, currently open calls, and closed calls.


Live Crew Positions

Crew positions are shown on the map whenever GPS data is available. Crew locations arrive from GPS-enabled mobile devices that the crews may be carrying; their GPS positions are reported whenever they are using their mobile device to access AngelTrack web pages.

Live crew positions are shown on the map using these icons:

Live map with GPS pins
Typical live map showing station and crew members
Patch Level Available Fully Loaded Stale GPS Position
Car Car - available Car - busy Car - busy
Wheelchair van WC - available WC - busy WC - busy
Gurney Gurney - available Gurney - busy Gurney - busy
BLS BLS - available BLS - busy BLS - busy
ALS-I ALS-I - available ALS-I - busy ALS-I - busy
ALS+ ALS - available ALS - busy ALS - busy
Other Other - available Other - busy Other - busy
Salesperson Sales - available Sales - busy Sales - busy

When viewing the live map, hover or click any icon to see more information about it.

Fresh versus stale GPS positions

A crew member's GPS position is considered fresh if it is less than ten minutes old. Positions older than ten minutes are considered stale, and are displayed using the question-mark map pins. Positions older than one hour are not shown.

That means that if a crew member locks their mobile device (i.e. puts it to sleep), his or her pin will remain on the map for ten minutes, then appear as stale for 50 minutes, and then disappear if no new position report is received by then. If you would like 24/7 position data from your crews, even when their mobile devices are asleep, install the AngelTrack Beacon app on their devices.

To learn more about live crew positions, read the GPS Tracking Guide.


Displaying a Specific Dispatch

At the top of the map window is a dropdown list showing open and upcoming dispatches. Pick any dispatch from the list (those already assigned to a shift are shown with the assigned vehicle name), and the route will be displayed. GPS positions at the legs (enroute, on-scene, at destination) are shown too, if any are recorded.

Live map showing one dispatch
Two pins showing "transport began" and "at destination"

Dispatch legs and waypoints are shown on the map using these icons:

C This will either be the assigned shift's posted station, or else
their current GPS position when they marked themselves "enroute".
Only shown for active dispatches; not shown for future dispatches.
C Origin address
C Destination address (if any)
pin GPS pin.
This coordinate was collected from the crew's mobile device
when they marked themselves enroute, on-scene, or at destination.
Compare to the booked address to see if crews are reporting positions truthfully.
To learn more, read the GPS Tracking of Crews guide.
Station Station
Station Post

The map updates about once a minute to reflect any changes to the list of open and upcoming dispatches, as well as changes to the selected dispatch's origin address, destination address, and leg times.

You can also display any closed dispatch, no matter how old, by typing its dispatch ID into the box and then clicking the associated radio-button.

Clicking a "Map" link on other AngelTrack pages does the same thing: the selected dispatch ID is typed into the box for you, and the associated radio-button is selected.


Dispatching from the Map

You can perform dispatching right from the map! This permits your dispatchers to visualize each shift's route over the next few hours.

Dispatching from the Live Map

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A: The "Shift" radiobutton puts the Live Map into dispatching mode, causing all of its features to appear.

B: The shift selector offers a choice of active shifts. Choose one in order to use the map to perform dispatching for that shift.

C: The zone selector operates normally here. The zone selector only appears if you are using zoned dispatching.

D: Information about the selected shift is displayed, including its service level, patient capacity (in square brackets), estimated fuel level, and the vehicle's mobile phone number if so configured.

E: The 'Today Bar' shows you the case load for the day. Hover your mouse over any dispatch to highlight it on the map. Any dispatch that is assigned to the selected shift will be over-colored in thin black stripes, allowing you to visualize how the shift's time has been allocated.

F: The grid display the active and upcoming dispatches that the selected shift is qualified to run. From the grid you can assign the dispatch to the selected shift, unassign the dispatch from the selected shift, and unassign the dispatch from a different shift (or from an affiliate). Hovering your mouse over any of the aforementioned icons will highlight that dispatch on the map.

G: The time window selector determines how many hours into the future the grid looks. If the grid looks too far into the future, the map will be uselessly cluttered with dispatches.

H: This is a dispatch icon; its color indicates the service level (blue means BLS), and the eject symbol indicates that it has been assigned to a shift. The position of the icon indicates its origin address; the time displayed immediately above the icon indicates its activation time (i.e. the time when the crew should go enroute). The activation time turns red once it is in the past.

I: This faint dotted line with arrowhead indicates the route requested, as the crow flies. As with the icons, the line's color indicates the requested service level. The tip of the arrowhead sits on the destination.

J: This bold solid line with arrowhead indicates the route of a dispatch that is already assigned to the selected shift.

K: This is a dispatch icon not yet assigned to anyone (no eject symbol). Click the icon to display a synopsis of the dispatch and a clickable assign/unassign button.

L: This is a crew member icon, displayed in the usual way. The icons of crew members of the selected shift will jump up and down in the map to distinguish themselves from crew members of other shifts. You can double-click any crew member's icon to switch the map to their shift.

Closing a completed dispatch

Once the crew has made their final press of their progress button to indicate they are back in service, the dispatch will be awaiting closure by a dispatcher. You can perform the closure from the map.

To close a dispatch as "Complete, As Ordered", click the button when it appears in the mini-grid of dispatches.

To close a dispatch as "Delegated to Affiliate", click the button when it appears in the mini-grid of dispatches. This choice is applicable only to dispatches that you've assigned to an affiliate that is marked ☑ Progress reports.

To close a dispatch as "Complete, Best Effort", click the dispatch's pin on the map to display its popup window. From the popup window click "Followup…" to open the Dispatch Followup page, like this:

Popup menu



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