Parking

Parking is the act of pulling a dispatch completely out of the postprocess workflow, and letting it sit idle while you work on it.

Normally, dispatches sit idle while marked  Awaiting payment , because you are waiting on a third party. Parking, by contrast, is for keeping a dispatch at  Billing office  but not in any queue, so that no other billers will try to work on it. You alone have custody of your parked dispatches.

Parking from the workflow


Effects of Parking

Parking a dispatch pulls it out of the workflow, which means a parked dispatch immediately exits all of these billing queues:

Parking does not affect a dispatch's appearance in these queues:

Nor does parking have any effect on AngelTrack's other billing features:

*Parked dispatches do not appear in the queues normally used to create claim batches; however, you can create claim batches right in your Parking Lot, thus including parked dispatches in a claim batch.


Parking controls

Most billing grids throughout AngelTrack include a parking control, to quickly check or modify the parking status of each dispatch:

Parking icons

Here is the meaning of the different parking icons:

Unparked Parked, awake Parked, snoozing Parked, by someone else
Unparked Parked,
awake
Parked,
snoozing
Parked,
by another biller

Simply click the parking icon to change its status. Clicking on a dispatch that is unparked (i.e. moving through the postprocess workflow normally), or that is parked by someone else, will move it to your parking lot. Additional clicks will cycle through different snooze settings (14 days, 30 days) and then back to unparked again.

You can even do this during EDI import: if you see an odd denial or a fishy-looking approval, you can click the parking icon to yank the dispatch into your Parking Lot for consideration. From there you can adjust its coding and then batch it up again for re-filing.

Naturally, all changes to a dispatch's parking status are noted in its journal.


Snoozing

Often, you will want to park a dispatch and let it sit idle for a period of time while you wait for paperwork or other third-party action. You will want to be reminded later that you need to take another look at the dispatch. This is accomplished with snoozing.

Normally, parked dispatches are awake. Put your parked dispatches on snooze by clicking the parking icon again. The first snooze is for 14 days, and the second snooze is for 30 days. This makes it easy to quickly push a parked dispatch into the future. The number of days remaining in the snooze period is displayed next to the parking icon, in AngelTrack's many billing grids and queues.

Once a parked dispatch has more than 30 days' of snooze time, clicking the parking icon again will unpark it.


Using Your Parking Lot

The Parking Lot, available under Billing home, lists all of the dispatches that you have parked, as well as their snooze days left. You can also view the parking lots of other billers, and trade dispatches with them as you see fit.

The link to your Parking Lot indicates the number of dispatches you have parked, divided between the number that are awake versus the number that are snoozing. For example, if you have 4 parked dispatches awake and 3 that are snoozing, your Parking Lot link will look like this: Parking Lot (4+3)

Billing home with Parking lot indication

From the Parking Lot's grid, you can open the parking popover dialog, which contains a lot of information about the dispatch plus links to its run report, its QA review form, and its Coding page. You can review and edit the billing notes, the patient's notes, and the Payor; you can also review and attach PAN documents.

Remember that you alone have custody of all dispatches parked in your parking lot: they are no longer in the postprocess workflow. You must unpark them in order for them to return to the workflow where other billers can work them.

Moving dispatches between parking lots

From the Parking Lot you can move dispatches from one biller's parking lot to another's. Simply click the "Parked" link in the grid to activate the parking popover, and from the popover choose a new parking lot and (if desired) a new snooze period:

Parking popover

Creating a claim batch of parked dispatches

Your Parking Lot has full bulk-operation controls, so you can perform batching and exporting right on the spot, just like in the other queues.


A Warning About Parking

AngelTrack's postprocess workflow was conceived to solve a problem in EMS billing: "What do you do, when you have one heroic biller who keeps everything in her head, and one day she quits?". The workflow prevents this by tracking the status of every receivable; if one biller is hit by a truck, another biller can take over the work with minimal ramp-up time.

The parking feature represents a step back from this vision. Parking allow billers to stack up receivables on their desks, just like the good old days. The problem is: receivables sitting in parking lots are completely out of the workflow, off the other billers' radar, and so the receivables can sit and rot. Filing deadlines can glide by with nobody noticing.

Monitoring the parking lots

There are two easy ways to monitor the amounts of receivables in the parking lots:

  1. Check the Postprocess Status Report under Billing home, and review the "Parked by Billers" column in the grid -- shown as grey in the graph.
  2. Visit your Parking Lot and open the dropdown list of billers, to view the contents of each biller's parking lot. Very old receivables are indicated with red warning text in the grid.

Parking actions are journalled

All parking activities -- park, snooze, unpark, switch parking lots -- are fully journalled. At any time you can review the entire parking history of any dispatch, including all the times it was snoozed, and by whom.



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