Contract Pricing

Every facility, every affiliate, and every patient in AngelTrack can have a custom price schema, like this:

Pricing chart

AngelTrack refers to this price schema when quoting prices and when invoicing. For example, when booking a new dispatch, AngelTrack calculates the planned route and then gives a quote for each price schema in play:

Price quotes

The dispatcher can refer to these calculations when asked to give an estimate over the phone, or when asked to book a dispatch with a firm price quote. To learn more about how the calculations work, read the Pricing guide.

Contract Prices are Blended with Retail Prices

Specify your retail prices using the Pricing page, under the Billing home page. Retail prices are used for quotes and invoices whenever the relevant facility or affiliate does not have a contract. This is called "bleed through": your retail price schema bleeds through wherever a facility's or affiliate's price schema is not configured.

That means that a customer can have a total pricing contract covering all available services... or can have a pricing contract just for certain services, and use retail pricing for everything else. AngelTrack handles it automatically: just fill in the relevant fields; wherever you leave a field blank, your retail prices will bleed through.

Note that a customer can have a custom price schedule without actually being contractually obligated to pay it.

Contract Pricing and Dispatch

Contract prices come into play during call-taking. The dispatcher is responsible for setting (or at least checking) the bill-to fields, which control who is financially obligated to pay the bill:

Payment options

AngelTrack tries to automatically set the billing fields so that the dispatcher doesn't have to. Automatic settings and rules are discussed in the Billing Fields Guide. (Naturally the dispatcher can override the automatic settings as he or she decides is appropriate.) The automatic settings depend on the following:

Therefore, in order for AngelTrack's automatic bill-to setting feature to work right, you must configure your facilities and affiliates beforehand.

Remember that AngelTrack has lazy price quoting

AngelTrack uses lazy price quoting: most dispatches will not receive a price quote until midway through the billing process, during insurance filing or invoicing. So, the only time a dispatcher needs to set a dispatch's price quote is when the patient is paying cash up front, or demands a firm price quote during booking. (See also the Cash Pay guide.)

Although retail and contract price quotes are displayed during booking, dispatchers are almost always free to ignore them. Let the prices be determined later, after QA, after services have been performed and mileages have been checked.

Below-Retail Pricing Arrangements with Patients

If you have arranged with individual patients to bill them below retail, you may represent that arrangement as a "Patient Rate".

There are three built-in price schemas for such patients: Patient rate 1, Patient rate 2, and Patient rate 3. Use the Pricing page (under the Billing home page) to adjust the prices as you see fit, or deactivate them, or rename them, or create additional patient rates. It looks like this:

Pricing grid

Once your patient rates are properly configured, you may assign them to individual patients. You can do so using the "Billing" tab of the Patient Edit page, or by using the Expand patient data popup editor. When opened, the popup editor looks like this:

Patient data popup editor
Notice the "Pricing" setting in the top-right corner.

When generating invoices for a patient, the patient's price schema (either retail or one of the patient rates) is shown next to their name, and the configured rates are automatically loaded into the invoice generator.

Using the Pricing Combination Analyzer to Defeat Competing Bids

If you are ever confronted by a competitor offering a "First 5 miles free!!" gimmick, AngelTrack provides you some assistance in fighting back.

Using the customer's own run history, AngelTrack can calculate exactly what the gimmick will really cost if the facility were to switch. Or perhaps you are considering offering such a gimmick yourself, and you'd like to know the real effect it will have on a facility's bill.

AngelTrack's Pricing Combination Analyzer calculates all combinations of:

...and then applies each combination to the selected facility's billing history over the selected time period. You can therefore apply different pricing combinations against the facility's recent bills, in order to test the impact on the bottom line.

Pricing Combinations Charted

The resulting graph and chart can be printed out and shown to your sales force... or perhaps even shown to the facility, to fend off a competitor's sales gimmick. In the example shown above, your conventional $2.50/mile price with no free mileage is actually cheaper than the competitor's "FIRST 5 MILES FREE" gimmick.

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