Internet Access to your AngelTrack Server

AngelTrack is a cloud application that lives on the internet, like Netflix. You can access it 24/7/365 from any internet-connected computer or mobile device.


Accessing Your AngelTrack Cloud Server

Your AngelTrack cloud server is already on the internet, ready to go. It lives in a secure datacenter with protected connections to the internet and to the power grid.

It has a static (i.e. permanent) IP address which you received when you signed up. There is a DNS record in the angeltracksoftware.com domain that points to it, using your company name. For example, if your company name is Superfast EMS, then your AngelTrack cloud server's name will be:

https://Superfast.angeltracksoftware.com for the Employee Portal
http://Superfast.angeltracksoftware.com for the Customer Portal

Notice that the Employee Portal uses HTTPS: rather than HTTP:. HTTPS: is the secure protocol which protects your employees' web traffic from snooping.


QR code QR Codes to Hang on the Wall at Your Stations

You can hang a QR code on the wall at your stations, which employees can scan with their smartphone or tablet. When scanned, the QR code gives the full web address of your AngelTrack cloud server.

Your cloud server can generate the QR code for itself (and for its Customer Portal), for you to download and print. Visit the "QR Codes" item from the Settings page to download images of your QR codes.


Browser Requirements

Accessing your AngelTrack server requires a modern internet browser with support for all the following:

Some elements of AngelTrack web pages will work a bit better with a newer HTML 5 browser... but HTML 4 browsers work just fine.

If your browser has turned off its Javascript or cookies, AngelTrack's login page will detect this, and offer instructions for turning it back on.

In a pinch, AngelTrack can be accessed using an obsolete browser like version 6 of Internet Explorer (shipped in Windows XP)... but a few features of the user interface will not work correctly.


Nearby IP Addresses Only

Your AngelTrack cloud server is pre-configured to allow connections only from IP addresses inside your home continent. IP addresses from all other continents are blocked, in order to reduce your cloud server's attack surface area.

This restriction can be altered or removed as you see fit -- simply contact AngelTrack technical support.


Using Your Own URL / Your Own Domain Name

Rather than giving your employees and facilities a URL inside the AngelTrackSoftware.com domain:

http://Superfast.angeltracksoftware.com
...it would look better if your AngelTrack server had a URL underneath your company's own domain name:
http://angeltrack.SuperFastEMS.com

You can even define two different URLs, both pointing at your AngelTrack server, like this:

https://go.SuperfastEMS.com for employees (over HTTPS)
http://portal.SuperfastEMS.com for customers

Configuring a New URL for the Customer Portal

The customer portal is unsecured HTTP and so it is easy to change its URL. At your domain registrar* you must simply create a DNS record, type A, to point to your cloud server's IP address**.

For example, if your domain name is acme.com and you create an A record named "portal" pointed at your cloud server, then your customers can use "portal.acme.com" to access the customer portal. You can set this up any time, and no SSL certificate is required because the customer portal does not use SSL.

Once you've arranged the DNS record, contact AngelTrack support and ask for your cloud server's new name to be added to the load balancer. It just takes a few minutes.

*Your domain registrar is often the same agency as your Web Host, where your company's main website lives. Or sometimes it is a different agency. In any case, your IT Director will know where your domain is registered.
**You can find out its IP address by opening a command prompt on your workstation and typing "ping acme.angeltracksoftware.com" where 'acme' is your cloud server's actual name.

Configuring a New URL for the Employee Portal

If you wish to use a new URL for your employee portal, you must furnish AngelTrack LLC with the appropriate SSL certificate, to be installed on your AngelTrack cloud server. The SSL certificate allows it to act as an authorized member of your domain.

Your domain register might sell SSL certificates; otherwise, you can buy one from any of the big Certificate Authorities. Certificates cost about $100 a year. Only you can generate an SSL certificate for your company's domain; Certificate Authorities will not allow an AngelTrack LLC employee to request a certificate for your domain. Your IT director, or perhaps the tech-support department at your domain register, will know what to do.

Once you've provided the SSL certificate to AngelTrack support, your employees can begin connecting to your cloud server using the new URL you've configured in your DNS 'A' record. The URL can use any server-name you like (the word 'go' is a good choice, as in "go.SuperfastEMS.com"), the only requirement is that the name given in the DNS 'A' record matches the name given in the SSL certificate.



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