Free with Billing Agent
 AngelTrack
 Dispatch, scheduling, PCR/EMR, QA, billing, timeclock, and fleet, mobile and paperless
 
(800) 946-1808  Twitter

AngelTrack Support


Self Help

 

AngelTrack help reference is available here on the internet for your use. The same content is also available from help links inside your AngelTrack cloud server.

Frequently Asked Questions contains answers to questions commonly posed to AngelTrack support personnel. Before spending time calling us, check the FAQ to see if your question is a common one that is already answered.

AngelTrack YouTube channel contains demonstration, training, and how-to videos for using all of AngelTrack's different features. Perhaps one of the videos will answer your question.

Deployment Guide is a punch-list for those just beginning the migration to mobile / paperless / cloud. It can ensure you haven't overlooked anything before going live.

Release Notes shows what has been fixed and improved in recent software updates. Your AngelTrack cloud server automatically receives the latest updates as soon as they are available.

Search all of the above:


   

Support for AngelTrack with Integrated Billing

 

Get it free

If your AngelTrack license is provided through your Billing Service, then your Billing Service is your primary support contact.

As an AngelTrack reseller, your Billing Service has support personnel who are trained and certified to address all support issues. Furthermore, they can escalate issues and feature requests directly to AngelTrack developers, on your behalf, as necessary.

To get started, contact your Billing Service in the usual way and ask for AngelTrack Support.


   

Support for AngelTrack direct customers

 

If you purchase your AngelTrack licenses directly from AngelTrack LLC, without an integrated Billing Service, then you may receive technical support directly from AngelTrack LLC. You are entitled to free technical support so long as your AngelTrack cloud server has at least 1 day remaining in its license.

Contact AngelTrack support in any of the following ways:


Email

Email questions to Support@AngelTrackSoftware.com. All emails will be answered within one business day.

Ticket System

Submit requests and check responses using the AT Support Ticket System, accessible from any web browser.

Voice Phone

Voice support is available any time 24/7 by calling (800) 946-1808. Your call will be answered by a state-side representive who has the technical knowledge to answer your question or solve your problem.




   

Support for AngelTrack resellers

 

Visit Resources for Resellers page, using the name and password you received.

While there you will find the FAQ, folders of marketing materials and logo art, and copies of all legal agreements.